Return window
You may return your Chillplate within 30 days of delivery.
Condition
Items must be unused, undamaged, and in their original packaging.
How to start a return
Email [email protected] with your order number and the reason for your return. We’ll reply with return instructions.
Return shipping
The customer pays return shipping costs. If your item arrived damaged or defective, we cover the return.
90-day warranty
Every Chillplate comes with a 90-day warranty from the date of delivery. If your Chillplate has a verified performance issue or product defect within 90 days, email [email protected] with your order number and a description or photos of the issue, and we’ll repair, replace, or refund it. The warranty covers product defects only, not damage from misuse or accidents.
Refunds
Once we receive and inspect your return, we’ll refund your original payment method within 5–10 business days.
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a full refund.