Last updated: October 21, 2026
This Privacy Policy explains how Chillplate (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit chillplate.store (the “Site”) or make a purchase.
Information We Collect
- Order information: name, email address, phone number, billing and shipping address, and the products you buy.
- Payment information: payments are processed by PayPal. We do not receive or store your full card number; PayPal handles it under its own privacy policy.
- Account information: if you create an account, your login details and order history.
- Newsletter: your email address if you subscribe to updates.
- Device and usage information: IP address, browser type, pages viewed, and similar data collected automatically through cookies and server logs.
How We Use Your Information
- To process, ship, and deliver your orders, and to provide tracking updates.
- To handle returns, refunds, warranty claims, and customer support.
- To send order and account emails.
- To send newsletters and product updates if you have subscribed (you can unsubscribe at any time).
- To prevent fraud, keep the Site secure, and improve our store.
- To comply with legal and tax obligations.
How We Share Your Information
We do not sell your personal information. We share it only with service providers who help us run the store, such as:
- PayPal, to process payments;
- Shipping carriers and tracking services (such as 17TRACK), to deliver and track your parcel;
- Hosting and email providers, to operate the Site and send messages.
We may also disclose information when required by law or to protect our rights.
Cookies
The Site uses cookies to keep your cart and login working, remember your preferences, and understand how the Site is used. Our payment provider may also set cookies to help prevent fraud. You can control cookies through your browser settings; disabling them may affect how the store works.
Data Retention
We keep order records for as long as needed to fulfill orders and meet legal, tax, and accounting requirements. Newsletter data is kept until you unsubscribe.
International Transfers
We operate from China and use service providers in other countries, so your information may be processed outside your country of residence. We take reasonable steps to protect it wherever it is processed.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To make a request, email us at [email protected].
Security
We use reasonable technical and organizational measures, including encrypted (HTTPS) connections, to protect your information. No method of transmission over the internet is completely secure.
Children
The Site is not intended for children under 16, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Contact Us
If you have questions about this Privacy Policy, email us at [email protected].